Delivery

1. Free shipping only applies to orders over 200 BGN.
2. If the total order value is less than 200 BGN, the delivery is at the customer's expense. The total amount of the cash on delivery does not include delivery, but the buyer pays the corresponding amount upon receipt of the product.
3. Discount promo codes are valid only for non-discounted goods, unless explicitly stated otherwise.
4. All orders are sent with the courier companies Econt and Speedy within 3 working days, except for Saturdays, Sundays, national holidays and special promotions during which the period may be extended to 14 working days, depending on the workload of the courier companies. It is possible to pick up an order from the store of "Balistik" Ltd., with the address Sofia, 5 Fritjof Nansen Str., only if the products are available there.
5. Every customer of the online store " Balistic " Ltd. receives the right to review and test the goods before paying for them.
6. The price for delivery with the courier companies Econt and Speedy, published on the site, is for informational purposes only. The final amount is determined by the courier based on the parameters of the specific shipment (type of delivery, volumetric weight, etc.).

Return of goods

Conditions for returning or exchanging goods

1. The goods must be in commercial condition - unworn, without any signs of use and fit to be sold again.
2. The deadline for returning or exchanging the goods is within 14 calendar days from the date of delivery. After the specified period, the return of the goods is not accepted.
3. In cases of replacement, the customer must contact a representative of "Balistik" Ltd. by email, phone, or live chat on the site to confirm the reservation of the replaced item.
4. The courier costs for returning or exchanging goods to the merchant's address are at the customer's expense.

Instructions for returning or exchanging goods

1. Pack the item in the original box or package so that it remains undamaged during transport.
2. Fill out the Return or Exchange Application that accompanies your shipment.
3. Send the goods by courier company to the address Sofia, 5 Fritjof Nansen Str. for "Balistik" Ltd., contact phone: +359 879 616 173, +359 876 696 322.
4. The reason for sending the shipment is your order number WEB XXXXX .
5. In the package you received, you will find a form with instructions for returning and refunding the amount you paid. Please enter your bank account number and two names of the account holder clearly. The refund of the amount owed by us will be paid within 14 working days from the date of receipt of the returned goods.
6. Shipments sent to us by cash on delivery will not be accepted and will be returned to the sender.

🎁 Gift voucher from Ballistic — The perfect gift for any occasion!

Are you looking for an original and useful gift for a birthday, holiday, or simply to please a loved one?

You can't go wrong with a gift voucher from Ballistic !

💳 The voucher can be used for all products in the store - from high-quality sneakers and sports shoes, to stylish clothing and accessories.

Choose value, give freedom of choice and leave a feeling of attention and style.

✅ Why choose a gift voucher from Ballistic:

• Perfect for men and women with an active lifestyle

• Valid for all items in the online store

• Easy to use when ordering

• Received immediately by email – perfect for the last minute

Voucher validity period 12 months

Как да почистваме обувките?

Почиствайте маратонките за бягане и други спортни обувки с мек препарат ( за съдове или пране) без оцветители или избелващи агенти и четка с косъм( подобна на четка за зъби), като следвате стъпките по-долу:

·      Тествайте малко количество от препарата върху незабележима част от Вашите обувки, за да сте сигурни, че няма останат петна

·      Използвайте четката, за да натъркате обувките с препарата

·      Избършете обувките с влажна кърпа

·      Оставете обувките да изсъхнат на въздух 24 часа преди да ги обуете отново

За обувки направени от велур или кожа, използвайте специални препарати за тези материи

Не препоръчваме да перете нито един модел от обувките, които предлагаме в перална машина или сушилня, защото много от нашите материали не трябва да бъдат изцяло потапяни във вода или излагани на топлина.